What are the deadlines for exchanging or returning an item?
Without prejudice to your legal right of withdrawal and if for any reason you are not satisfied with your purchase from the online store, you have 14 days from receipt of the products by you or by a third party designated by you, to return the products.
How do I return a purchase?
To do this, you must declare your return by logging into your "My Account" area and clicking on "My Orders". Then select the order for which you wish to make your return and click on the "Return" button. You can then indicate which items you wish to return.
You must enclose the return slip previously completed and printed using the return form with your package. Without this return slip, the return will not be taken into account by our logistics department.
Once your return request has been validated by our customer service, the products must be returned in their original packaging, with their label and any accessories, in perfect condition for resale. They should therefore not be used, washed or damaged.
The return address:
2 impasse du Chêne
For EDYNA to take charge of any loss of products during return transport, we advise you to carry out all your returns with TRACKING and to keep this number carefully, otherwise we will not be able to reimburse your products. .
Have you received my feedback?
It takes around 10 working days for your package to reach us.
Once received, don't worry, a message will be sent to notify you that your return has been received.
In the event that you have not received confirmation of receipt by email within 10 days of your return, we invite you to contact customer service firstname.lastname@example.org
We advise you to attach the reference of your package to your message.
When will I be reimbursed?
If the conditions mentioned above are met, you will be refunded the amount including tax of the returned items excluding delivery costs, except in the event of return of the entire order.
Your refund will take effect within thirty (30) days of receipt of the items. You will be refunded to the bank account used for payment by crediting it via our payment partner. Return shipping costs are your responsibility.
In the event that this return is due to an error on our part, the reshipment costs can be covered by a prepaid return label to be requested from customer service.
What should I do if my package arrives damaged?
When receiving my packages, if I believe that the packaging shows signs of deterioration, I have the option of:
- Or refuse the package, it will then be returned directly to my sender
- Or ask for it to be made available at my post office so that I can open it in the presence of an authorized agent.
If your package has been accepted by a third party whose identity you do not know, you can still complete the contact form from the Post Office, a customer advisor will study your request and an answer will be provided to you within 2 working days.
In any case, you cannot accept the package with reservations.
What should I do if the item has a defect?
We pay the greatest attention to the quality of our products. If, however, despite all the quality checks carried out, a defect is to be reported, we invite you to report this problem in order to be reimbursed.
Contact customer service email@example.com specifying:
- the order number (in the subject line of the email)
- attach photos of the product with visible defect
- a photo of the label on the packaging
Our customer service will get back to you within 7 days.