HOW CAN I RECOVER MY PASSWORD?
If you have forgotten your password, click on the “Forgot Password” link.
You will be asked to enter the email address you registered with and you will receive a link to change your password.
HOW TO REGISTER ON MYC-PARIS AND WHAT ARE THE ADVANTAGES?
By creating an account, you'll be able to shop faster, save multiple delivery addresses, view and manage your orders, and more.
Enter your last name, first name, e-mail address and password to register and have access to the following sections and services reserved for our customers:
- Account information
- List of addresses
- Wish list
- Payment methods
- Orders summary
CAN I MODIFY MY ACCOUNT?
Log in first. Then go to the My Account section where you can access and modify your personal data at any time.
CAN I CANCEL MY ORDER?
We make every effort to process your order quickly, in order to deliver your products as quickly as possible. Cancellation of an order is possible if you contact us by phone within 30 minutes of receiving your order confirmation.
Please do not send an email or use the contact form if you wish to cancel your order. In fact, during the period of sending your message, your order will have already been processed by our warehouse and cancellation will no longer be possible.
CAN I ADD ITEMS TO MY ORDER?
Once an order is validated, it cannot be changed in our system.
The entire order can be canceled within approximately 30 minutes of receiving the order confirmation email. To check if a cancellation is possible, please contact customer service via Live Chat or by phone. The cancellation will allow you to place a new order.
If cancellation is not possible, please place a new order including the additional items.
MY ORDER IS NOT SUITABLE FOR ME
We are sorry to read that your order is not suitable for you. Upon receipt of your purchase, you have 14 days to return to us at your expense and by letter followed (a tracking number is required) the item (s) you wish to refund.
I WANT TO CONTACT YOU
Our Customer Service is at your disposal from Monday to Friday from 9:30 a.m. to 5 p.m., excluding public holidays by telephone on 07 81 40 47 31 or by email at firstname.lastname@example.org
HOW TO FIND MY SIZE?
The sizes indicated on the site are those indicated on the labels of our products.
On the product description pages you will find a guide to help you choose the most suitable size.
For any questions, do not hesitate to contact our Customer Service.
WHAT ARE THE DELIVERY TIMES AND COSTS?
Delivery by letter followed - from 3 to 5 working days - FREE
Delivery by colissimo - 48 hours working days - PAYABLE
Relay point - from 3 to 6 days - available 14 days - PAYABLE
Deliveries are made during office hours from Monday to Friday, except on public holidays. Once the order has been placed, you will no longer be able to change the delivery address.
During the holiday season, delivery times may be subject to change
WHAT ARE THE DEADLINES FOR RETURNING A PRODUCT?
You can return or exchange the purchased product within 14 days from the date of delivery of the order.
HOW TO RETURN A PURCHASE?
To do this, you must declare your return by logging into your "My Account" area and clicking on "My Orders". Then select the order for which you wish to make your return and click on the "Return" button. You can then indicate which items you wish to return.
You must enclose the return form previously completed and printed using the return form to be downloaded from your customer area with your package. Without this return slip, the return will not be taken into account by our logistics department.
Once your return request has been validated by our customer service, the products must be returned in their original packaging, with their label and any accessories, in perfect condition for resale. They should therefore not be used, washed or damaged.
The return address:
2 impasse du Chêne
For EDYNA to take charge of any loss of products during return transport, we advise you to carry out all your returns with TRACKING and to keep this number carefully, otherwise we will not be able to refund your products. .
ARE MY PERSONAL DATA SECURE?
For security reasons, MYC-Paris does not store any credit card information. The data is immediately transmitted to the ssystems of the company's partners for payment processing. If you believe that someone is trying to fraudulently use your credit card, please immediately follow the instructions of the card company and contact our customer service.
IS YOUR ONLINE STORE SECURE?
WHAT TO DO IF A PRODUCT IS SOLD OUT?
If the product you are interested in were to be "sold-out", we suggest that you add it to your wishlist. This way you will be informed by e-mail if the product is available again.
WHAT SHOULD I DO IF I HAVE A PROBLEM WITH THE SIZE AND / OR CONFORMITY OF THE PRODUCT?
All our products sold on myc-paris.com are covered by the Legal Guarantee of conformity.
In the case of a product purchased on myc-paris.com which, during the period of validity of the Legal Guarantee, shows the sign of what could be a lack of conformity, we invite you to contact Customer Service, by sending an e-mail to the address email@example.com.
The Customer Service will give a feedback to the communication, indicating to the user the procedure to follow.