RETURNS AND EXCHANGES

We accept reasons for exchanges and/or returns within 14 days :

The size is too small / large

I changed my mind

MYC Paris does not carry out standard exchanges. From the date of receipt of his order, the Customer has a period of 14 days to return his item(s). After this period, the products delivered will be deemed to be compliant and accepted by the Customer. Therefore MYC PARIS may reserve the right to refuse the return and reimbursement. For any complaint, the Customer is invited to contact the company MYC PARIS by going to the “Contact us” page of the site www.myc-paris.com.

 

Any return of goods requires the prior agreement of MYC Paris. In the absence of a return agreement, the goods will be returned to the Customer, at his expense. The item that the Customer wishes to return must be returned in its original packaging, not having been worn or used and must be accompanied by an explanatory letter mentioning the order number, as well as the Customer's full contact details for the refund. . The customer must send his item(s) to the following address (the amount of the return postage remains the responsibility of the Customer):

 

EDYNA

Return service MYC Paris

2 impasse du Chene

95300 Ennery

 

Upon receipt, a quality control will be carried out on the goods received. No used item or item that has been damaged by the customer may be subject to any refund. The refund of the sums paid is made within a maximum period of 14 days after receipt of the item, excluding shipping costs and any taxes related to this return.

The costs and risks of the return are always the responsibility of the Customer, except in the event of a proven quality defect of the jewel or a preparation error on our part.

 

With regard to delivery to a relay point and at home, if the Customer has not collected his parcel within the prescribed time and the parcel is returned to MYC PARIS for whatever reason, MYC PARIS reserves the right to reimburse only the products excluding delivery costs, and will re-invoice the delivery costs if the Customer wishes to receive his package.

RETURNS COSTS

We offer two return options to choose from:

1) We send you a Colissimo return label on request by email and organize collection from your mailbox. We will deduct 5 euros from the refund of your jewel to cover the cost of returns if you use this service.

2) You ship the package by your own means, in. using the carrier of your choice (the costs of returns and any taxes are then entirely your responsibility) to the address :

EDYNA

Returns service MYC Paris

2 impasse du Chene

95300 Ennery

France

* We kindly ask you to attach to your package the invoice for your order (you can print it from your personal space on our shop) or to write down on plain paper your surname, first name, address and the number of the order to be refunded .

We offer two return options to choose from:

1) We send you a Colissimo return label on request by email and organize collection from your mailbox. We will deduct 8 euros from the refund of your jewel to cover the cost of returns if you use this service.

2) You send the package by your own means, using the carrier of your choice (the costs of returns and any taxes are then your sole responsibility) to the address:

EDYNA

Return service MYC Paris

2 impasse du Chene

95300 Ennery

France

* We kindly ask you to attach to your package the invoice for your order (you can print it from your personal space on our shop) or to write down on plain paper your surname, first name, address and the number of the order to be refunded .

You send the package by your own means, using the carrier of your choice (the costs of returns and any taxes are then your sole responsibility) to the address:

EDYNA

Returns service MYC PARIS

2 impasse du Chene

95300 Ennery

France

* We kindly ask you to attach to your package the invoice for your order (you can print it from your personal space on our shop) or to write down on plain paper your surname, first name, address and the number of the order to be refunded .

MYC Paris is not responsible for the loss of your return during its delivery. It will be the customer's responsibility to correctly deliver the return of their order to our warehouse in good condition.

Orders outside the European Union may be subject to customs duties and taxes. The customer will be responsible for paying these fees.

All returned items must imperatively follow the rules:

- Have no signs of wear or defects

- Be placed in the original packaging (MYC PARIS pouch, MYC PARIS case)

MYC PARIS reserves the right to deduct 1.50 euros from the refund if the original packaging is not returned.

Do you have some other questions ?

Find here the Frequently Asked Questions
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